Menu

Warranty Conditions

Wood Burner

All our stoves are covered by a five year metalwork warranty. (This is subject to the correct fuel having been used and not overloading or over aerating the stove.)
The five year warranty covers the stove body only and does not include consumable items such as grates, fire-bricks, vermiculite panels, baffles, log guards, door rope and glass.
Any warranty claims should be addressed to your original supplier and accompanied with the date of purchase and serial number of the appliance.

We ask that you carefully check your stove for damage or defects prior to fitting. We cannot exchange damaged or faulty stoves that have been fitted.

Gas

We pride ourselves on the quality of service we deliver to our customers and all Burley Appliances™ products carry a fully inclusive 12-month parts and labour guarantee. This guarantee is extended by another 12 months free of charge provided that your flueless appliance is serviced at the end of the first year. What the guarantee cannot cover is problems caused by incorrect installation or servicing, or any work carried out by non-Gas Safe Registered persons.

We undertake that if within 12 months of the date of purchase, your fire or any part thereof is proved to be defective by reason of faulty workmanship or materials, we will at our discretion repair or replace the same free of any charge for labour, materials or carriage subject to condition that:

  • All gas appliances are installed to the latest Gas Installation regulations by a qualified Gas Safe Registered Installer and connected to the correct gas type and pressure as stated on the rating plate attached to the equipment.
  • The fire is fitted in a room with the following minimum dimensions Environ 30m3 / Ambience 40m3
  • A wall vent is installed not less than 1 meter away from the fire allowing 100cm2 of free air.
  • You have the fire serviced by a Gas Safe Registered Installer within the first year (as with all gas products, every gas appliance must be serviced every year).
  • The appliance has not been subject to misuse, accident, repaired or fitted by anyone other than a Gas Safe fitter or our own engineer.
  • The appliance has been used solely for domestic purposes and is on domestic premises i.e. not for commercial or trade use.
  • The appliance has been used solely in accordance with the instruction book.

Any in guarantee work carried out by Burley Appliances will be charged for if the fault is caused by incorrect pressure or gas, incorrect installation, operator error, neglect or abuse.

All guarantee cover is instantly and permanently cancelled if a non-Gas Safe qualified person carries out any installation or servicing.

Electric

  • The moulded plug has not been removed other than by a qualified electrician.
  • No parts have been removed without prior authorisation in writing from the company.
  • The appliance has not been used on an extension lead.
  • The fire has not been installed or used near water.
  • The appliance has not been subject to misuse, accident or repairs by an unauthorised person.

Exclusions

This guarantee does not cover:

  • Damage resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.
  • Costs incurred for calls to put right an appliance, which is improperly installed.
  • Appliances that are the subject of rental agreements.
  • EC Countries – the standard guarantee is applicable but is subject to the owner’s responsibility and cost, to ensure the appliance meets the standards set by the country to which the product is taken.

Any appliance or defective part replaced shall become the Company’s property.

Service Calls are made between 09.30 am and 04.30 pm Monday – Friday.

This guarantee is in addition to your statutory and other legal rights.

Proof of purchase will be required.

Burley Flames

Electric Fire Questions

  • What does the thermostat do?

    The first thing to understand is that the thermostat operates to control the temperature of the room. It will switch the heater on and off to maintain a constant room temperature. Turning the thermostat to a high number does not increase the heat coming out of the heater. That output is constant at two kilowatts, but it will result in the heater running for a longer period, thus giving a higher temperature in the room.

    How to set the thermostat

    • (A) Switch on the fire.
    • (B) Turn the thermostat to number 10.
    • (C) When the room is at a level of warmth that you require, then turn the control knob back very slowly until you hear a click, and the heater stops.
    • (D) Leave the thermostat at that number. The heater will then switch on & off to maintain the temperature you selected. Please note that number 10 will not give more heat than number 2.
    We hope that this information will help you to gain the advantage of choosing one of our fires having this method of control. It will enable you maintain a constant degree of warmth without the need to be switching the fire on and off. You will also be saving on your energy costs and thereby conserving electricity. Thank you for choosing a Burley fire, which we hope will give you excellent service for years to come.

  • Can the fire be used on an extension lead?

    It is Burley Appliances policy not to recommend the use of extension leads with our appliances. We have found in the past that some customers have used inappropriate cable ratings in these leads. We have had examples of 13 amp fuses being used in extension lead plugs when the maximum rating of the lead was 5 amps. This practice leads to overheating of the cable and/or plug and possible fire hazards. We realise that not all customers who wish to use an extension lead with our appliances would necessarily use an inappropriate lead but in the interests of safety we do not recommend their use at all. It is important for the safe conduction of electricity that connections are not only electrically sound but are also mechanically sound, loose fitting wiring or plugs into sockets are liable to cause a resistance to current flow and overheating, it is not unusual to find that the wiring at the back of a wall socket has over the years become loose, this is due to the heating and cooling of the wiring as current is drawn through it. All currents produce heat in a conductor that is why it is important to use the correct size of cable to suit the current being drawn by the appliance. The above conditions apply equally as well to the socket attached to an extension lead. Extension leads in general tend to have a much harder life than fixed wired wall sockets, it is too easy to pull on the extension lead and after a time the strain on the connections at the plug and/or socket end could lead to the connections becoming loose, this is the situation where overheating occurs. In the event that the cable supplied with the appliance is unable to reach the socket outlet which the customer intends to use we recommend that the complete cable is replaced with an appropriately rated cable and plug. This action should be carried out by a suitably qualified person.