Customer Support


From the left-hand menu, you can find answers to your ‘frequently asked questions’ and download the instructions for your appliance.

Useful Numbers!

National Grid

For pressure problems and emergencies, if you smell gas or are worried about gas safety, you can call National Grid (formerly TRANSCO) at any time, day or night. Your call will not cost you anything. Just pick up the phone, dial the number and you will be put through to a trained operator who will take all the details.

0800 111 999

Gas Safe Register

The  Gas Safe Register offers a gas safety advice helpline service as part of its mission to promote gas safety in the United Kingdom. Registered installers should have their ID card handy when calling the line. Detailed technical advice and information will then be provided free of charge. (Previously called CORGI)

0800 408 5500

Calor Gas

For general advice and emergencies.

08457 444 999

Contact us at:

Customer Service Department
Burley Appliances
Lands End Way
LE15 6RB

Tel: 01572 756956